Customer Care – Shipping

Shipping & Pick up Information:

We here at Downtown Tile Center strive to offer you the best online shopping experience along with a variety of great shipping options.

Processing Time: All orders are subject to product availability, and will therefore be checked for availability once order is placed. This process will take approximately 1-2 days. If an item is out of stock or a special order item, you will be notified via email or phone on the ETA (estimated time of arrival). Both methods will take approximately 1-3 business days unless otherwise notified. We will work hard to process your order as quickly and efficiently as possible.

Shipping Cost: Shipping costs will vary depending on destination and the overall size and weight of the products being shipped. You will be notified of the cost once all the details of your order have been finalized.

Shipping Time: We will work hard to ensure your items are shipped as quickly as possible, but unfortunately due to possible unforeseen transportation and/or holiday issues there may ultimately be a possible delay on the arrival time of your order. We will inform you if any of these issues arise and give you a new estimated time of arrival.

Restrictions: Tile, Flooring, Toilet, Bidet, Bathtub, Vanity, Bathroom Sinks, Kitchen Farm Sinks, Shower Door & Base, Mirrors & Cabinets orders are pick-up only. Please enquire us for special shipping information. 


For more information please contact: Downtown Tile Centre 


176 Ossington Av Toronto, ON

M6J 2Z7

Phone : 416-532-2813

Fax : 416-532-6040